Refund policy

Prime Petal Company Return Policy

Our number one goal is to do whatever it takes to ensure you are 100% happy with your order. Thrilled, in fact — ready to do a happy dance even!  

BUT...If for any reason, you are not thrilled, please contact us right away so we can correct the issue for you as fast as humanly possible.

Returns & Refunds
- We happily accept returns for replacement or refund within 7 business days of delivery.
- You must obtain a Return Authorization (RA#) first. Please contact us by phone or email to request one.
- Clearly mark the RA# on the outside of the box when shipping the item back.
- Include a note with your preferred resolution (e.g., different color/style, exchange details, or refund request) and any relevant event date if applicable.
- Products must be returned in resalable condition (unused, in original packaging)
- No restocking fees — we do not charge any!

Important Limitations
- No returns accepted after the event date.
- Shipping charges are not refunded.
- Refunds (if requested) will be issued to your original payment method (credit card, PayPal, etc.) once we receive and inspect the returned items.

How to Start a Return
Contact our customer service team promptly (ideally within 48 hours of delivery for quality issues) with your order number, photos if there's a quality concern, and details about the issue. We'll guide you through the process quickly.

We stand behind our products and aim for complete customer satisfaction. Prime Petal Company is committed to making your experience seamless and joyful.

If you have any questions, feel free to reach out — we're here to help! 🌸